Vela

Vela Support

We're here to help

Need a hand with Vela? Most questions are answered below. If you can't find what you're looking for, email us and we'll get back to you.

We aim to respond within 1–2 business days.

Frequently Asked Questions

How do I share my Vela card?

Open the app and tap the share icon on your home screen, or let someone scan the QR code shown on your card. The person you share with doesn't need the Vela app — they'll see your card in their web browser and can save your details to their contacts with one tap.

How do I scan a business card?

Tap "Scan a Business Card" on the home screen, point your camera at the card, and Vela's AI will read the details and let you review them before saving to your phone's contacts. Each scan uses one scan credit.

What are scan credits?

Scanning a card uses AI to read it, so each scan uses one credit. Free accounts include a starter allowance of credits. Vela Premium includes a generous monthly scan allowance that refreshes each month.

What does Vela Premium include?

Premium gives you a higher monthly scan allowance and a premium-themed card. You can subscribe from the "Get more" option in the app.

How do I cancel my subscription?

Subscriptions are billed through your app store, so they're cancelled there — not in the Vela app. On iOS: open Settings → tap your name → Subscriptions → select Vela → Cancel Subscription. On Android: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Vela → Cancel. You'll keep Premium until the end of the current billing period.

How do I reset my password?

On the sign-in screen, tap "Forgot Password?" and enter your email. We'll send you a secure link to set a new password. The link works on any device.

How do I delete my account?

Open Settings in the app and tap Delete Account. This permanently removes your profile, your card, and your account data. If you have an active Premium subscription, remember to cancel it separately through your app store — for iOS, through your Apple account; for Android, through Google Play — as deleting your Vela account does not cancel your subscription billing.

Do the people I share my card with need the app?

No. That's the point of Vela. Recipients simply scan your QR code or open your link in any web browser — no app, no sign-up, nothing to install.

Is my data private?

Yes. Business cards you scan are processed to extract contact details and saved only to your own device — they're never stored on our servers. For full details, see our Privacy Policy.

Still need help?

Email us at support@velacard.app and include your account email and a description of the issue. We'll help you sort it out.